1. Introduction
l89a ("we", "us", "our") operates the website https://l89a.vip, an online casino and sports betting platform serving players across Bangladesh. We are committed to protecting and respecting the privacy of every individual who accesses our platform. This Privacy Policy explains how l89a collects, uses, stores, discloses, and protects personal data obtained through your use of our website and related services.
By accessing or using the l89a platform, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. This policy applies to all players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and any other location who use our services. If you do not agree with this policy, please discontinue use of our platform immediately. Players must be 21 years of age or older to use l89a services.
2. Information We Collect
In order to provide you with a safe, fair, and personalised experience on l89a, we collect a range of personal and technical data. The categories of information we collect include, but are not limited to, the following:
- Registration data: Full name, date of birth, email address, phone number, and residential address provided at the time of account creation.
- Identity verification documents: Government-issued ID (National ID card, passport) and any additional KYC documentation required by our compliance procedures.
- Financial and transactional data: Deposit and withdrawal records, payment method details (such as bKash wallet numbers, Nagad account references, Rocket numbers, Dutch-Bangla Bank or other bank account information), and transaction histories.
- Gameplay and activity data: Betting history, game session records, wager amounts, game types played (including cricket betting, live casino, slots, crash games), bonus utilisation, and preferences.
- Technical and device data: IP address, browser type, operating system, device identifiers, referring URLs, pages visited, time spent on pages, and cookie data collected automatically when you visit our website.
3. How We Use Your Information
l89a processes the personal data we collect for specific, legitimate purposes. We rely on your consent, contractual necessity, and our legitimate business interests as the legal bases for processing. The purposes for which we use your data include:
- Account registration, management, and identity verification to comply with responsible gaming and anti-fraud requirements.
- Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank channels, and verifying the legitimacy of financial transactions.
- Personalising your gaming experience, including recommending relevant games and promotions based on your activity patterns on l89a.
- Sending account-related service communications (e.g. deposit confirmations, security alerts, bonus notifications) and, where you have opted in, marketing communications about new games, promotions, and platform updates.
4. How We Share Your Information
l89a does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We may, however, share your data with carefully selected third-party service providers who assist us in operating the l89a platform. These include payment processors (such as bKash, Nagad, and banking partners), technology and security vendors, analytics providers, and customer support tools. All such third parties are contractually bound to handle your data in accordance with applicable data protection principles and solely for the purposes we specify.
We may also disclose personal data where required to do so by applicable law, court order, or governmental authority, and to protect the rights, property, or safety of l89a, our users, or the general public where disclosure is necessary.
5. Cookies and Tracking Technologies
l89a uses cookies and similar tracking technologies to enhance your experience on our platform, to keep sessions secure, and to analyse platform usage. We use the following categories of cookies:
- Essential cookies: Necessary for the website to function correctly, enabling you to log in, maintain your session, and use core features of the platform.
- Analytics cookies: Help us understand how users interact with l89a — which pages are visited most frequently, how long users stay, and where navigation may be improved.
- Preference cookies: Remember your language preference, display settings, and other personalised choices so you do not have to reconfigure them on each visit.
- Security cookies: Used to detect and prevent fraudulent activity, bot traffic, and unauthorised access attempts on the platform.
6. Data Retention
l89a retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. In practice, this means account data is retained for the duration of your active relationship with l89a and for a defined period thereafter to comply with financial record-keeping requirements, dispute resolution, and fraud prevention obligations.
When personal data is no longer required, l89a will securely delete or anonymise it in a manner that prevents reconstruction of the original information. If you request account closure, residual data necessary for legal compliance may be retained for a minimum statutory period before permanent deletion.
7. Data Security
l89a employs robust technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include industry-standard 256-bit SSL/TLS encryption for all data transmitted between your device and our servers, server-side encryption for sensitive stored data, strict access controls limiting data access to authorised personnel only, regular security assessments and vulnerability testing, and multi-factor authentication protocols for account access. While no online system can guarantee absolute security, l89a is committed to applying best-practice standards to minimise risk and protect the integrity of your data.
8. Your Rights and Choices
As a user of the l89a platform, you have specific rights regarding your personal data. You may exercise any of the following rights by contacting our support team at [email protected]:
- Right of access: Request a copy of the personal data l89a holds about you, including the categories of data processed and the purposes for which it is used.
- Right to rectification: Request correction of any inaccurate or incomplete personal data we hold about you, such as updating your registered address, email, or phone number.
- Right to erasure: Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations. Note that some data may need to be retained for a period to comply with financial and anti-fraud regulations.
9. Children and Minors
The l89a platform is strictly for adults aged 21 years and above. We do not knowingly collect, store, or process any personal data from individuals under the age of 21. If you are under 21, you are not permitted to register for an account or use any services on l89a. If we become aware that personal data has been collected from a person under the age of 21 without appropriate consent, we will take immediate steps to delete that information from our systems. Parents and guardians are encouraged to use available parental control tools to prevent underage access to online gambling platforms.
10. Third-Party Links and Services
Our platform may integrate with third-party service providers for payment processing and game delivery, including providers such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi, among others. While we carefully vet our partners, l89a is not responsible for the privacy practices of these third-party providers. Their handling of your data is governed by their own privacy policies, and we encourage you to review those policies where relevant.
l89a does not embed social media tracking pixels or permit unauthorised third-party advertising scripts on our platform. We do not share your personal betting or financial data with any advertising network.
11. Changes to This Privacy Policy
l89a reserves the right to update or amend this Privacy Policy at any time to reflect changes in our services, legal obligations, or industry best practices. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via the email address associated with their l89a account. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Continued use of the l89a platform following the posting of changes constitutes your acceptance of those changes.
12. Contact and Data Queries
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our dedicated support team. You may reach us by email at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days. When submitting a data access or deletion request, please provide sufficient information to verify your identity so that we can process your request accurately and securely.
13. Governing Principles
This Privacy Policy is governed by principles of fair processing, data minimisation, purpose limitation, and storage limitation. l89a is committed to handling your data responsibly and transparently at all times. We apply these principles equally to all players on our platform, whether they are placing a cricket bet during the BPL season, spinning the reels on a slots game, or enjoying a live casino session from anywhere in Bangladesh.